Lebanese Abroad:Ethiopian Airlines Experience

My long & hectic day started around 12:30 midnight when for unforeseen reasons according to the Ethiopian Airlines our flight was delayed for four hours. Usually when I go with them most of the time the flight is delayed but probably for 30 minutes maximum. This time it was hell on earth and although my house is 5 minutes by car I can't get outside once am in. Anyways the annoying day in Ethiopia started around 11 in the morning when we arrived in Addis Ababa the capital and we had with us thankful the hotel vouchers and just to note all the people on the flight I didn't know and it was my first trip to Ethiopia and not voluntary or I would have done my research of the hotels. Ahead I will go on to details what happened to me and just to have an idea how unprofessional this airline which supposedly got one of the biggest fleets in Africa.

So we arrived at the airport in Addis as mentioned around 11, when we came to take shuttles to go the hotel everyone except me were sent to a specific hotel called Debre Damo Hotel which I found later is fine, not fancy but you can manage by. The other hotel called Top Ten which doesn't represent its name it's a more top a thousand or a million hotel barely a star. Before the driver of Top Ten getting ready to drop me I asked him continuously anyone else coming to his reply was positive and my second question was how far the distance between the two hotels his reply was merely 2 or 3 KM which later I found out it's at least 8 to 10 KM. So reaching to the hotel obviously still no idea it looked OK from the lobby well average so I checked into the room around noon and to my shock still uncleaned, unprepared for new guest although knew ahead, they gave another room which was average. I went to the lobby to ask them for the location of the hotel the fellow Lebanese passengers are staying all of them at the reception confirmed what the driver said about the distance and even told me that the taxi they can arrange not from the hotel for a good price of $20 for supposedly 2 to 3 KM. I said what the heck since it's only 3 KM why not walk, so walked for 5 KM and nowhere the hotel I asked who knew said still another 5 KM so I stopped a taxi and to my surprise, the driver took around $6. I met the other passengers having lunch and Lebanese-Nigerian I met as well on the plane went together to the reception and tried to convince them of shifting me to a different hotel and called the airlines without any success until after couple of hours through persistence I got what I want but after some annoying arguments especially with the Ethiopian airlines' personnel.

In conclusion, the Ethiopian airlines from my extensive experience with them are one of the worst if not the worst airlines you would ever choose. They disrespect customers, they don't care about feedback. Even one of the ladies in the airlines mentioned to me that I can go viral on social media they don't care. After some incidents that happened with a certain American airline it seems the respect from such organizations is getting worse as we go forward.